Reference

Our Legal Framework Protects Your Play

At scor 888, we keep your account secure and your data private. This page covers how we handle your information, what rights you have, how to contact us…

Account SecurityData PrivacyPayment ProtectionYour Rights
scor 888 Our Legal Framework Protects Your Play
GET IN TOUCH

Contact Us About Legal and Policy Questions

Team online

Live Chat Support

Open your account and head to the support icon in the lobby. Our team responds to policy questions during our support hours. Tell us what you need — account access, data requests, or policy clarification — and we'll help you.

Email Support

Send policy questions or data-access requests to our support email. Include your account username and the specific information you're asking about. We aim to respond within 48 hours with a full answer.

Account Settings

Log into scor 888, go to Settings, and find the Legal & Privacy section. You can download your data, review your privacy preferences, and see your account agreement in one place from any device.

SECURITY & TRANSPARENCY

How We Safeguard Your Data and Account

Encryption

All data moving between your device and our servers is encrypted. When you deposit via DANA, OVO, GoPay or QRIS, or view your account balance, that connection is protected by industry-standard SSL encryption.

Payment Verification

Every deposit and withdrawal is verified before it's processed. Your bank or mobile wallet confirms the transaction on their end; we confirm it on ours. This two-step check protects your wallet and your account.

Cookie and Tracking

We use cookies to keep you logged in and to understand how you use the lobby. You can review and manage cookie preferences in your browser or in our Settings panel. No third-party trackers follow you off our site.

Data Retention

We keep your account data only while you're active or as long as local law requires. After account closure, we retain transaction records for compliance and tax purposes, then delete the rest after the legal hold expires.

Access Your Data

You can download your account history, deposit records, and gameplay logs at any time from Settings. The file includes everything we hold about you. It takes under 5 minutes to generate and is sent to your registered email.

Request Changes

To update your email, phone, or payment method — or to remove data we no longer need to hold — contact support. We process legitimate requests within 5 working days.

Frequently Asked Questions About Legal and Your Account

Account details are retained for tax and compliance purposes where required by law. Personal data like email and phone are deleted 90 days after closure unless we have a legal obligation to keep them. Transaction records may be kept longer if local regulation requires it.

Each payment is verified twice: once by your bank or wallet provider, once by our system. Your payment credentials are never stored on our servers — they're processed directly by the payment provider. Encryption protects the connection both ways.

Yes. Log into your account, go to Settings, find Legal & Privacy, and download your data file. It includes your profile, all deposits and withdrawals, gameplay records, and any support messages. You get it instantly as a downloadable file.

Contact support immediately through live chat or email. We'll review your account activity, verify the issue, and take steps to secure your login and reverse any unauthorized transactions where possible. Always use a unique password.

You can request a review of any deposit or withdrawal within 30 days of the transaction. Contact support with your transaction ID and reason. We'll investigate and respond within 5 working days. Where local law permits, additional dispute protections may apply.

No. We do not sell or share your personal data with advertisers or brokers. Payment processors see only what they need to complete your transaction. We may be required to share data with regulators if local law requires it in your region.

Go to Settings, select Account Details, and edit the field you need to change. Verify your identity if prompted. Changes take effect immediately for future deposits and support contact. You can update these details on mobile or desktop.